Contact and availability
Open Support in Settings for the AI chat popup, or email support@khatamly.com. Human support hours and a guaranteed response time have not been published. Do not assume 24/7 human availability or a promised reply deadline. AI chat availability is separate from human support.
Service status
This is an information page, not a live monitoring dashboard. No live outage feed is connected here, so it does not confirm that every service is operational. For a problem, check your connection, reopen the app and retry once. If it persists, report the time, page and action; support must confirm any outage or restoration.
Account and security problems
Hosts reset passwords through a link sent to their registered email. Readers verify their mobile number by SMS before choosing a new passcode. Support can point you to recovery or request a host reset email, but cannot choose your replacement credentials. Never share a password, passcode or SMS code. An expired host session may require signing in with the host email again; it does not mean your khatams were deleted.
What to include in a report
Describe what you expected, what happened, the exact error and whether you use a host or reader account. Add your device, browser or installed-PWA status and approximate time. Include the relevant khatam name only when necessary; share private account information with support privately, not in public groups.
Guidance for the AI assistant
Use these pages and the app guide for factual support. Distinguish host and reader accounts, and whole paras from halves or quarters. Do not invent prices, support hours, retention periods, outage status or features. Do not claim to have changed an account or reading record. Escalate unresolved sign-in, suspected security issues, lost progress and deletion requests to human support. Explain uncertainty clearly. Religious rulings and guaranteed spiritual rewards are outside the app’s support scope.
